Membership Refund and Freeze Policy

This Membership Refund and Freezing Policy only applies to the activities that the PARKONIC (Site) engages in on its payment portal (https://pay.parkonic.com/) and the PARKONIC App. It does not apply to offline activities that are unrelated to the website.

Refund Eligibility

Annual Membership

Refunds for annual memberships will only be considered within 14 days of the initial purchase. To be eligible for a refund, the member must not have utilized any of the membership benefits or services during this period. Refunds will be processed using the same payment method used for the original purchase.

Once the refund is processed, the annual membership will be canceled, and the member will lose access to all associated benefits and services. Any request for a refund after the 14-day period will not be considered.

Monthly Membership

Refunds for monthly memberships will only be considered within 7 days of the initial purchase. To qualify for a refund, the member must not have utilized any of the membership benefits or services during this period. Refunds will be processed using the same payment method employed for the initial purchase.

Upon completion of the refund process, the monthly membership will be terminated, resulting in the loss of access to all affiliated benefits and services. Any request for a refund after the 7-day period will not be considered.

Freezing Eligibility

Membership Freeze Duration

Members are eligible to freeze their memberships for a period of up to 3 months.

Freezing Charges

For the first month of freezing, there will be no charges. Starting from the second month of freezing, a charge of AED 50 will be applied for each month of the freeze period.

How to Request a Membership Refund and Freeze?

To initiate a refund or freeze request, please follow these steps:

  1. Contact our Customer Support Team at helpdesk@parkonic.com or 800-PARKONIC (72756642) to request a refund.

  2. Provide your membership details, including the date of purchase and any relevant information regarding your refund eligibility.

  3. Our team will review your request and guide you through the refund process.

Refund Processing Time

Refunds will typically be processed within three business days from the date your request is approved.

Contact Us

If you have any questions or need further assistance regarding our Membership Refund and Freezing Policy, please don't hesitate to contact our Customer Support Team at helpdesk@parkonic.com or 800-PARKONIC(72756642)

PARKONIC reserves the right to amend this Membership Refund and Freezing Policy as needed.

Please review this policy periodically for any updates.